Virtual Voice System - Features		Login
	To learn more about these toll free numbers and their powerful features, click on the title of each feature to open a helpful description. We offer our services through 800 numbers, 888 numbers, 877 numbers and 866 numbers. If you are not able to figure out what you need, or you don't see a feature that you need, feel free to contact us and our experienced staff will help you find a solution!   Features Lite Pro Xtreme     $9.95* $19.95* $29.95*     *These prices do not include your per minute usage.   - Personal Nationwide Toll Free Telephone Number Some services will share a single 800 number with many users. Not us! You will receive your own private number - NOT just an extension.   No dedicated line required! It can ring on your existing phone line. No activation or set up fees! No equipment to buy and no software to download! Never rings busy! Either routes calls to one of your other numbers or goes to voicemail. Your toll free number is yours to keep, even if you should decide to leave Aceback Have an existing toll free number? We can move it over! Would you like a number that spells an easy to remember phrase or company name? No problem! Just let us know and we can search for as many numbers as you.d like until we find a match! - Initial Greeting / Auto Attendant This is a custom recording created by you or one of our professional voice talents. This is the first thing a caller will hear when calling your toll free number. This is a great place to welcome callers and direct them throughout your system. - Multiple Voicemail Boxes You can have as many voicemail boxes connected to your toll free number as you wish, so each department or key person within your company has their own personal extension. Never miss a call again! Each extension can be programmed with as many numbers as needed until we reach the appropriate party to take the call live, or if you wish, you can set up your extension as a voicemail box where your caller will be able to leave you a message. They can even be programmed to forward to you during business hours only, and after hours the caller could be sent to voicemail! Each extension has its own Paging, Follow-Me-Live-Call-Transfer, Call Return, and Card-less Calling Card capabilities. 5 boxes 10 boxes 10 boxes - Caller I.D. or CLI Capture We capture the telephone number of every call into your system, even if the number is blocked! We use ANI or Automatic Number Identification, a call capture feature that is similar to caller ID but can not be blocked. We will then notify you of the information by pager, phone call, or e-mail. For an additional 10 cents per lookup, you can also view the caller's full name and address! (WebLINK required for Name/Address Capture) Be able to reach your prospects - a captured number is usually where your caller can be found Capture and call your nervous prospects that have hung up without leaving you a message Every caller is a potential qualified prospect. Don't let any opportunities get away! - Name/Address Capture Not only do we capture the telephone number of every call into your system, we can also capture the name and address of a large percentage of calls into your system (on average 70% success rate). We charge 10 cents per successful look up if you choose to order this option. You'll find that some of our competitors build this feature into their per minute fee-charging as much as 24 cents per minute! We've separated this out in order to keep our per minute fees as low as 4.5 cents per minute, and you only pay the 10 cents when we successfully capture the information NOT on a per minute basis! We are able to capture the names and addresses from callers calling from cell phones and business phones! View your caller's phone number, name and address conveniently through WebLINK from any computer in the world! 10¢ each 10¢ each 10¢ each - List of Extensions This is a custom recording created by you or one of our professional voice talents. This is often used by companies who have several employees utilizing the system. Instead of listing all of the personal extensions from the initial greeting, you can send your caller to a directory where they can choose the appropriate extension. - Follow-Me-Live-Call-Transfer This service tracks you down at your home, office (even if an extension needs to be dialed), cellular phone, or any other number of your choice to deliver a caller to you. It will announce the caller and let you choose to talk to the person or send the caller to voicemail. You can even select times of day and days of the week for taking calls on a particular number. • Never miss a call! Being available to your customers can mean the difference between getting the sale or not. • Save huge amounts of time by not talking to "time wasters" sending them to voice mail instead. • Create an image of a single office while you and your partners work from different homes, different cities or even different states. • Boost your efficiency by blocking out "DO NOT DISTURB" times (when you won't take calls) to complete office work. • Customer service is a vital part of any business. Follow-me-live-call-transfer allows you to provide the best. • New! When a call is announced to you, you now have the option to send the caller on to another 10 digit phone number of your choice. For instance, if the call is sent to you on your cellular phone, but you.re walking into a facility that has a local land line, you can choose to forward the caller to that number, so you don.t use any of your cell phone minutes! - Call Screen Ask callers for their name so you can decide whether to take the call or send them to voicemail! - Call Announce Differentiate business calls from personal even if they ring in on the same line! When you receive a call from your Aceback Voice System, it will announce the caller and what mailbox the caller is coming from so you can decide whether to take the call or send them to voicemail. - Automated Order Taking or Questionnaires Never miss a sale again with this powerful feature! Program any of your voicemail boxes to ask your callers as many questions as needed, one at a time, and record their response. The responses will all be delivered to you as a single message. This is advanced technology for taking orders, getting customer information, and screening calls! - Hold Music Project a new level of professionalism with your Aceback Voice System! Just as large corporations provide on hold music for their customers, you too can do this with your Aceback Voice System. During a live call transfer, your customer will hear a relaxing instrumental piece until they are connected with you! - Unlimited Message Capacity Have high call volume? Don't worry, we can handle it! We have worked with numerous large companies, including CBS, Microsoft, and Star Search. We've never had a problem storing the abundant messages that come through. - Unlimited Outgoing Message Length Your custom recordings anywhere throughout your system can be as long or short as you wish. We are here to help you set up your business in the most beneficial way, and if you have a lengthy sales presentation, we want to support it! - Call Transfer / Operator Revert While on a connected call, you can transfer your customer to another department.s extension! - Call Back and Pager Notification of Messages With Aceback you have 5 different ways to get your messages:     1. Call your system   2. Receive a page and then call your system   3. Have your system call you when there are messages . we call this Call Back.   4. Email delivery of voice and fax messages   5. WebLINK web access Paging numbers can be added through the phone or through the WebLINK web interface and has the sophistication that if special codes or extensions must be dialed to complete a page, the system will dial them for you automatically. WebLINK lets you add the extra dial string information yourself. Call Back tracks you down similar to Follow-Me-Live-Call-Transfer where it will dial the numbers you are available on in the sequence you.ve specified through the phone or through WebLINK but in this case delivers a message to you. If it can't find you at any of your numbers it will continue to try back. This is a great alternative to paging. This feature is included with every voicemail box and can be used in combination with paging (also included with each voicemail box) so that if we can't find you by phone, we'll page you to let you know there's a message waiting for you. - International Call Forwarding For a company wishing to do business in the U.S. but who has some or all of its personnel overseas, we can forward calls to you overseas at the rates. - Card-less calling card Similar to Call Return. While listening to voice mail messages simply dial 0 to place long distance calls at our low 11.9c/min rate. • Save money over most calling cards • Great efficiency tool • Great while traveling — make multiple calls from pay phones quickly, easily and without coins. - RecordEASE The ultimate flexibility tool, RecordEASE, makes the design and creation of your system a snap. Any recording or menu can be instantly tailored just by pressing a few keys. - Call Return from within voice mail While listening to voice mail messages you can call back the person who recorded the message you're listening to, automatically, using the number they called from. Once you've spoken to the person you are returned to voice mail so you can go on to the next message. - Operator Extension People are accustomed to dialing zero to speak to an operator. You can designate any of your mailboxes to take on the operator task, so that any person or department can also be designated operator. - Online Administration View and Edit Account Information View Your List of Products and Pricing View and Print Payment History Check How Many Minutes You've Used in Real Time Check Your Bulk Minute Status View a list of "Today's Calls" including Caller ID with a Time and Date Stamp - Hold Feature You can dial the * key at anytime while talking to a customer. This will put your caller on hold while listening to hold music. Once you're ready to take the call back, you simply dial the * key to reconnect! - Call Block/Limit/Allow Allows you to block any particular number from calling your 800 number and/or allows only a certain number of calls per day from any number. With the call blocking list you can use area code, area code with exchange, or the entire number.   619 All calls beginning with this area code will be blocked 7605551212 Only this phone number will be blocked 858555 All calls with this area code and prefix will be blocked The call allow list will ONLY allow certain area codes, area codes with exchanges, or entire numbers to call your toll free number   619 All calls beginning with this area code will be allowed 7605551212 Only this phone number will be allowed 858555 All calls with this area code and prefix will be allowed - Voice on Demand / Informational Boxes Voice On Demand / Informational Boxes We call this the Ultimate Sales Tool as well because it.s a great tool for creating menu driven .audio brochures. so you can guide your callers simply & easily through your products & services and create sales even when you're not available. Voice On Demand lets you create an unlimited number of recordings and/or menus under the keys 1-4 from the main menu and it's elegant design makes it reasonably easy to set up. Summary: Unlimited outgoing recordings and/or menus Each recording or menu can have an attached fax (if you have the Fax Back option) In each recording give your caller the choice of:               - Hear sub recordings or menus               - Receive a fax               - Speak to someone live               - Or leave a message   $5/mo - Fax Mail Allows callers to send faxes to your toll free number, 24-hours a day, 7-days a week. Use one toll free number for your voice and fax messages! Don't worry about cluttering up your business card with multiple numbers to reach you. Make it convenient for your customer by only having to dial one number for all their needs! Unify your messaging, with E-mail Delivery and WebLINK. When Fax Mail is used along with one of these services, you have the ability to check all your voice and fax messages from one location! $5/mo - Group Voice Messaging Send messages to other Aceback customers Set up to 99 groups, each with an unlimited list of phone numbers Easily record a message and send it to everyone in the group When a message is sent it instantly appears in the box you specify on their system This is a great feature for network marketing companies! It will save you a great deal of time by allowing you to send a single message to everyone in your downline in a matter of seconds. $5/mo - Automated Fax-Back / Fax on Demand Callers can input fax numbers to which they would like to have order forms, product or company details or any other faxable information sent to automatically. A basic rule of marketing is to get the order form in front of the prospective client as soon as possible! Fax Back makes it easy. • Powerful marketing tool • Saves you time, expense, and effort $5/mo $5/mo - WebLINK Personal Internet Control Panel Turn your voice system into a virtual PBX through the WebLINK web access system. WebLINK allows you to check voice and fax mail from any computer. It lets you change your call forwarding settings -; add or remove numbers, change the times of day you'll be called. But this is just the start – see below for a quick summary of WebLINK capabilities.   Web Voice & Fax Message Delivery   E-Mail Voice & Fax Message Delivery   Mailbox Access and Control   Online System Setup   Voice Blaster   Account Access and Administration   Call Analysis and Reporting $15/mo $15/mo - E-Mail Voice & Fax Message Delivery Voice and Fax messages left on your voice system can be sent to any existing email address. This saves tons of time. Messages and faxes show up as attachments on the emails we send you and can be double clicked to open. Voice messages are played as .wav files and can be stopped, started and saved on your computer. Fax messages can be viewed, printed and saved as well. $10/mo $10/mo - Fax Send       NEW! It's simple! Using your WebLINK Personal Internet Control Panel, you have the ability to browse documents on your computer, and select the one you'd like to fax out. We support most every popular office and image file format, including Microsoft Word, Excel, and Adobe PDF! OR You can download our FaxFREEDOM software that will install a printer on your PC that allows you to print any file type to any fax machine! For example, if you have prepared a Word document that you would like to fax out, simply select file-print and select FaxFREEDOM! You will then be asked to enter the fax number of the receiver. It's that easy! $5/mo $5/mo $5/mo - After Hours Greeting Let your customers know when you're not in the office. Have a separate greeting come on after your operating hours. This will give them the confidence that you will get back in touch with them as soon as possible during working hours. The caller can still navigate throughout your system, listening to product information, requesting "Fax Back" documents, go through your "Automated Order Taking," etc, but they will know not to expect a live person. $5/mo $5/mo $5/mo - Dial by Name This feature allows you to very easily create a dial by name directory using the WebLINK web interface. Dial by Name allows you to offer your callers access to the party they are trying to reach by having them dial in part of the name of their party. Using this feature allows you to avoid having to list numerous extensions for them to choose from and has the added benefit for smaller companies of giving the appearance of larger size. To see just how easy Dial By Name is to set up and to see all the things you can do with it. Please Note: if you've named your mailboxes already in WebLINK you can use Autogenerate to set up your dial by name in literally SECONDS. $10/mo $10/mo $10/mo - Personalized On Hold Music We can load any selection of music on your system for callers to hear while they are waiting to be connected with you. Want something even more specific to your company? We can load informational recordings about your company as your hold music! What a great way to inform customers of your business! $5/mo $5/mo $5/mo - Mailbox Rotation Callers are distributed equally to employees on a 'round robin' basis, whether employees are in the same office or scattered around the country. One time setup fee of $50 applies. $5/mo $5/mo $5/mo - Statistics Powerful Statistics Package allows you to see how people are moving through your voice system and how many "hits" you've had on each of the extensions. Html or comma delimited reports are sent to you daily by email and include weekly and monthly summaries. $5/mo $5/mo $5/mo - Five Additional Mailboxes Additional mailboxes can be added to any plan in lots of five at the same price. All of your employees can have access to voicemail, improving the image of your company, for about six cents per day for each mailbox. $5/mo $5/mo $5/mo - Dedicated Fax Allows you to have a separate number to give out as your fax number but have it tie into your Aceback Voice System so you can have your faxes available through fax mail. Also, if you have email delivery or WebLINK you can have the faxes conveniently emailed to you making it even better. When using Dedicated Fax you can select any of your system mailboxes as the fax. $5/mo $5/mo $5/mo - Random Hold Music       NEW! Choose the type of hold music you would like your callers to hear. With four different genres of music to choose from, your callers will always hear quality music while on hold. Choose from rock, jazz, easy listening and house. Each genre has ten different songs which will randomly play for your callers. $5/mo $5/mo $5/mo   WebLINK Web Interface Includes     - Web Voice & Fax Message Delivery Check all of your faxes and voicemail messages in real time from anywhere in the world at any time! Simply log onto your Aceback web interface and have all of your messages right at your fingertips! Have multiple users? No problem! You can assign a different pin number to each individual's extension, so that he/she can only view their own personal messages.   - E-Mail Voice & Fax Message Delivery E-mail has become one of the most powerful ways of communicating in today's society. Why not have all of your fax messages and voicemail messages delivered to your inbox? You can check all of your fax and voicemail messages in real time, from anywhere in the world, without having to pay a per minute fee!   - Mailbox Access and Control Administer your entire account on line! Set up your "Follow-Me-Live" forwarding numbers Set up days and hours you would like your calls to forward to which phone numbers Set up numbers for "Pager" and "Call Back" notification Configure your time zone Change pin numbers for your mailboxes And much more! As the administrator of your account, you will have access to all of this information. If you have additional employees, you can assign them a pin number that can be used to access their mailbox information only.   - Online System Setup With Online System Setup you can easily view your entire system so you can: See how to create the recordings needed for your system Get specific instructions on various aspects of system set up Easily load fax documents to any available location in your system. The fax loading is extremely useful as it lets you browse to the location you want to add a Fax Back to and then select .upload. to grab the Word, PDF, Excel, Publisher or other document and upload it to your voice system without having to fax it in. Online System Setup makes managing your system simple and fun.   - Voice Blaster Included in WebLINK, Voice Blaster lets you take any voice mail recording that you or your callers have made and turn it into an outbound call or an outbound email. The call or email you create can be blasted to a list of phone numbers you provide and you can select whether you want calls only to answering machines, to live callers or both. Similarly the voice mail recording can be used to create an email with the voice mail recording as an attachment and then easily sent to a list of email addresses you provide. Each recipient can double click the attached recording and listen to it directly on their computer. Each recipient is sent a separate email.   - Account Access and Administration Edit your account information online whenever it is convenient for you! Update your payment information Update your contact information Update your company name View all products and services on your account View all of your payment history online   - Call Analysis and Reporting You will never be in the dark about how much call volume you are receiving into your Aceback Voice System. Select a date range, and find out how many calls you received during that period! If you have a bulk minute plan, find out how many of your prepaid minutes you've used! Show all of your calls to your system in real time! You can even select a particular date you'd like to view!   - Call Queuing Don't risk losing any of your callers to voicemail when they're expecting to speak with a live representative! With our advanced technology, we can now have your callers stay in a queue until you or the next representative is able to take their call. If you choose, we can even announce to the caller where they are in queue! This is a great opportunity to take advantage of the "personalized on hold music!" As your callers are waiting in queue to speak with you, you can provide them with a brief description of your products or services, or maybe tell them about a special promotion!     Additional Services One time payment     - Transfer Existing Toll Free Numbers If you already have a toll free number of your own, we will be happy to transfer the number to work alongside our system. We will even give you a temporary number, while the transfer is taking place, so you don't have to waste time in getting your system set up! $30   - Custom Systems Do you have specific needs? We can create customized systems to fulfill your specific business request. The fact that we have created our own technology from the ground floor up gives us flexibility that others simply don't have. This flexibility allows us to build intelligent and elegant solutions to the our customers' most complicated and specialized needs. We are able to integrate our systems into our client's networks to allow real time information to be passed to the caller and to our client's databases. The capabilities we have make us the ideal provider for corporations looking to avoid that "fork lift upgrade" to their current technology in order to provide services they need to offer their customers to stay competitive. No customization is too small or too large. Contact us today.     - Vanity Numbers A vanity number can greatly improve your marketing results by making your number that much easier to remember. We can search for as many numbers as you'd like until we find a perfect match for you! We also not only have 888, 877, and 866 prefixes, but TRUE "800" numbers! $30   - True "800" Numbers We offer 800, 888, 877, and 866 toll free prefixes. While all of these prefixes are commonly known as "free to the caller," some people still prefer to go with the prefix that has been around the longest, "800." Since these are harder to come by, we charge a slightly higher one time fee of $15. $15   - Scripting and Voice Talent It's true! People really do form opinions about the quality of your company based on what they hear. Choose a professional voice to go along with your new professional image! $45+

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