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Stay Ahead with Hosted VoIP - Business VoIP service is constantly moving forward. The key to staying ahead is to have access to the latest phone system features as soon they are available, at little or no additional cost. That’s why we’re committed to consistently building the our VoIP feature set. You don’t have to perform any special maintenance or system upgrades to receive the latest updates. We can keep you on top of the latest developments in VoIP PBX technology entirely from remote, starting today with the features listed below. Dynamic Auto Attendant - Your auto attendant welcomes your callers and guides them to the appropriate employee or department. Upload your custom greeting through the web, record it over the phone, or enlist the aid of our professional voice talents to create a recording for you. Unified Voice & Fax Messaging - Use a single phone number for both voice and fax calls. All voicemails and fax messages can be sent as email attachments to the addresses of your choice or accessed at any time through the web. Upload and send fax messages through your Internet Control Panel. Outlook Integration - Our VoIP PBX has directly integrated with Microsoft Outlook to allow you to trigger outbound calls directly from your email. With one click, your desktop phone will ring and then connect you with your desired recipient. Pair with voicemail-to-email delivery to rapidly return missed calls. Recorded Calls - Record some or all of the calls you receive, whether for employee training purposes or to protect your business against disputes and misunderstandings. Access these recordings any time through your Internet Control Panel, or have them delivered to you as an email attachment. Teleconferencing Service - Our reservationless teleconferencing service is accessible 24/7. Dial one toll-free number and enter a personalized PIN to start a meeting immediately. Easy-to-use controls allow you to moderate participants as needed. Advanced ACD & Call Queue - Choose how your calls are forwarded, including round-robin, simultaneous, least-time, and skills-based distributions. Keep your callers in a queue for a representative during your peak hours instead of losing them to voicemail. Internet Control Panel - Our Internet Control Panel gives you total access to call routing features, voice and fax messages, call reports, account information, and more. Your employees can access their voicemail and change their personal settings online. Visual Call Reports - Generate, filter, and export detailed call reports online with easy-to-read spreadsheets and graphs. View the real-time status of your VoIP PBX at any time, including a display of which employees are logged into their phones and an option to listen in on any live call. Softphone Software - Use your VoIP PBX wherever you go with an award-winning softphone solution from CounterPath. Take your calls and stay connected with your office with features like VoIP presence, contact management, and call traffic history. Voicemail Transcription - Our VoIP PBX solution works with PhoneTag to bring you the powerful TalkText voicemail-to-text transcription feature. TalkText uses industry-leading voice recognition technology to convert your voicemail messages to text and deliver them to your email or mobile phone. Traditional PBX Features - While we provide you with the latest and greatest VoIP features, it’s important that this new technology doesn’t come at the expense of the standard PBX utility your workers need on every call. Our VoIP service, combined with Polycom’s feature-enabled VoIP phones, gives you and your workers access to a full complement of easy-to-use features that will help your business communicate more efficiently. Top of page
